Shipping & Returns

Shipping and fulfillment

Seronal works with third-party suppliers and fulfillment partners to prepare and ship select products. Processing and shipping times vary by product, supplier, destination, and carrier conditions.

Any processing or delivery estimate, wherever it appears, is an estimate only and not a guarantee. These timelines are often set by the supplier or carrier, and we do not control their schedules or any delays on their end.

Shipping costs and available methods are shown at checkout when available. We send tracking once it is available. If an order looks delayed, missing, damaged, or incorrect, email us at hello@seronal.com with your order number and the details.

Address accuracy

Please enter a complete, accurate shipping address at checkout. If an order is delayed, returned, or undeliverable because of an address error, we will look into it, though what we can do may come down to the carrier and where the order is in transit.

Returns and refunds

Because many of our products are personal-care, bath, body, and scent items, opened or used pieces usually cannot be returned, for hygiene and safety reasons.

If something arrives damaged, defective, incorrect, or not what you ordered, email hello@seronal.com with your order number and clear photos of the item and packaging, and we will make it right. The resolution, whether a replacement, refund, or store credit, depends on the item and its condition.

This page is our general shipping and returns guidance, and we may update it as our fulfillment setup changes.